Refund Policy

1. Refund Eligibility

We offer refunds under the following conditions: all refund requests must be submitted within 14 days of the original purchase date.

2. Non-Refundable Cases

Refunds are generally not provided for:

• Requests after 14 days — unless required by law
• Duplicate charges — must be reported within 30 days
• License upgrades, extensions, or credits — non-refundable
• Misused licenses — licenses obtained or used in violation of our Terms of Service

3. How to Request a Refund

All refund requests must be submitted through our support channel at support@izemium.com. Approved refunds will be processed to the original payment method (through Paddle's system) within 7-10 business days.

4. Paddle and Consumer Rights

All payments are processed by Paddle, the merchant of record for your purchase. Depending on your country of residence, you may have additional consumer rights:

• EU residents: 14-day right of withdrawal
• UK residents: 14-day cooling-off period
• Other regions: as per applicable local law

Please review paddle.net for details. To exercise these rights or request a refund, contact us at support@izemium.com.

5. Exceptions

We may grant refunds at our discretion for exceptional circumstances, such as billing errors or activation failures that cannot be resolved. We reserve the right to deny refund requests that violate this Refund Policy or applicable law.

6. Contact

For any questions related to refunds, please contact our support team at support@izemium.com.